Medical Receptionist Job Responsibilities:

• Serves patients by greeting and helping them utilize technology to complete patient information and screenings, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying staff of patient’s arrival up patient completion of screenings, forms etc.
• Answer patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by electronically “filing” and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies & procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Medical Receptionist Skills / Qualifications:

• Multi-tasking
• Flexibility
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Computer use
• Professionalism
• Quality focus
• Medical Knowledge